Responsibility for transportation upon delivery

General rights and obligations of the shipping unit as well as Truong Thai Tea when transporting and delivering goods
General rights and obligations of the shipping unit
Receive service remuneration and other reasonable expenses as agreed with Truong Thai Tea,
The carrier must provide complete documents for sending and receiving goods to both Truong Thai Tea and the customer.
Ensure delivery according to the prescribed time agreed with Truong Thai Tea (except in cases of force majeure causes specified in the cooperation contract),
Send the goods to the recipient in their original condition, ensuring no damage or affecting the functionality of the goods and accompanied by a photo and signature of the recipient.
When transporting goods, traders providing logistics services must comply with the provisions of law and transport practices.
The shipping unit exercising the right to lien the goods has the following obligations:

Preserve and preserve goods;
Do not use the goods without the consent of Truong Thai Tea;
Compensate for Truong Thai Tea for loss or damage of retained goods.
Cases of exemption from liability
The shipping unit is not responsible for damage to goods arising in the following cases:

The loss is due to the fault of the customer or the person authorized by the customer,
Loss arising due to the Transport Unit following the instructions of the customer or the person authorized by the customer;
The loss is due to defects in the goods;
Losses arising in cases of exemption from liability according to the provisions of law and transport practices if the Transport Unit organizes the transport;
The shipping unit does not receive notice of the complaint within fourteen days from the date the shipping unit delivers the goods to the recipient;
After being complained, the Shipping Unit does not receive notice of being sued in Arbitration or Court within nine months from the date of delivery.
The shipping unit is not responsible for the loss of benefits that customers should enjoy, for delays or for performing logistics services at the wrong location through no fault of their own.

Note: In case there is a delay in delivery or service provision, the shipping unit must promptly inform Truong Thai Tea so that we can contact the customer and create an opportunity for the customer to Cancel the contract if you want.