Define.
Goods inspection is to perform the tasks of checking and comparing the products/goods received in the package sent by Truong Thai Tea with the products in the customer's order.
Regulations
Time of inspection.
Truong Thai Tea accepts customers to check in with the delivery staff at the time of receipt. Product testing is not supported.
After receiving the goods, the customer checks and finds an error and can contact the customer service department for return support. Note, please record a video when opening the box for comparison when necessary.
Scope of goods inspection.
Customers can check the actual products received, compare and contrast the received products with the products ordered on the order after Truong Thai Tea staff confirms the order according to the following criteria: sample photo, product code. , size, color. material…
Absolutely do not peel or open product boxes with seals or guarantee stamps.
You are not allowed to scratch codes for products with points or exchange gifts.
Steps to take when the goods received are not as ordered.
When you check, the product received is not the same as the product you ordered. Please contact hotline 0909139944 or email
[email protected] to meet with the customer service department to confirm the order.
In case Truong Thai Tea incorrectly fills an order according to the customer's request, the customer may not receive the goods or make payment. In case the order has been paid, the customer can request to resubmit a new order or not, Truong Thai Tea will refund you as soon as possible.
In case Truong Thai Tea packs the goods according to the order, but the customer changes their needs, the customer can request a return and apply the return policy. In this case, the customer will pay delivery costs (if any).
Information channels to receive customer complaints.
Users can send an email to
[email protected] or call Hotline 0909139944 to adjust or delete their personal data.
Blossom box
Emerald box
Gift Box
Gift Box
Gift Box
Gift Box