Delivery & shipping policy

Currently, Thai Tea School supports delivery nationwide. No matter where you are in Vietnam or the world, we can send goods directly to your door.

1. Scope of delivery

Currently, Thai Tea School supports delivery nationwide. No matter where you are in Vietnam or the world, we can send goods directly to your door.

2. Delivery time

- For customers in the center of major cities such as Da Lat - Ho Chi Minh - Da Nang - Hanoi, delivery time will be from 03 - 04 working days from the date of confirmed order completion.

- For customers in the remaining provinces and cities, the expected delivery time is 04 - 07 days from the time our staff calls to confirm with you.

- However, during peak times (holidays, New Year, promotions, etc.), we cannot deliver immediately so we will negotiate a delivery time for you. We hope for your understanding.

- Our customer service staff will call to confirm the order, time, method and delivery cost with customers.

- If for any reason the delivery time to the Customer is delayed, Truong Thai Tea will contact the Customer to inform the customer about the time. If the Customer does not agree and wants to cancel the order, Truong Thai Tea will create all conditions for the Customer.

3. Delivery method:

Thai Tea School has 2 delivery methods

- Economy delivery: Economy delivery is one of the forms that many people choose to use. Because the purchasing procedure in this form is simple and low cost. However, compared to other delivery methods, cheap delivery will be slower. For items you do not need urgently, using this form of delivery is very effective.

- Standard delivery: This is a form with faster delivery time than economy delivery, which means the cost will also be higher. If you need to receive your order sooner, you should choose this delivery method.

4. Shipping fee

- For customers in the center of big cities such as Da Lat - Ho Chi Minh - Da Nang - Hanoi Truong Thai Tea delivers plus shipping fee of 30,000 - 50,000 VND.

- For remote customers and other provinces, shipping fees are based on order volume and delivery location.

- Please contact Truong Thai Tea via phone number 0909139944 to receive specific advice from staff.

- We will notify you of the shipping fee before delivering the goods to you.

5. Cancel order

- Your order will be canceled if after 03 times the delivery staff or customer service staff cannot contact you.

- If you have received the order but do not agree to receive the product for some reason, you must contact hotline 0909139944 to state the reason and you will be the one to directly pay the shipping fee to the delivery staff. .

- If your order has been packaged and has not been sent, you have the right to cancel the order without incurring any additional costs.